By accepting this agreement, you ("Client") agree to retain Jayne Tancred / jaynetancred.com.au ("Service Provider") for one of the following coaching packages (as specified by Client at the time of purchase), and agree to the terms and conditions as set forth in this Agreement:
A.  6-month upfront package, comprising 12 coaching sessions for a one-off payment of $6000
B.  6-month instalment package, comprising 12 coaching sessions for 6 x monthly payments of $1000
C.  3-month upfront package, comprising 6 coaching sessions for a one-off payment of $3300
D. 3-month instalment package, comprising 6 coaching sessions for 3 x monthly payments of $1100
The above fees include GST for clients in Australia.

For the 6-month and 3-month upfront packages, the fee will be due at the time of purchasing the coaching package. Coaching will not commence until payment is received in full.

For the 6-month and 3-month instalment packages, the initial monthly fee will be due at the time of purchasing the coaching package. Subsequent monthly fees will be automatically debited from Client’s account monthly on the same day of the month for the remainder of the package. Coaching will not occur unless all required payments have been received in full

During the coaching package, Service Provider agrees to provide up to 1-hour discussing and proposing business and marketing strategy with and for Client fortnightly at mutually agreed times. Service Provider will also be available for additional WhatsApp support between coaching calls and for a period of one week after the final session in the package.

Discussions will take place over Zoom and any relevant documentation will be transferred between the parties via email, Google Drive or WhatsApp.

Coaching sessions will typically occur during business hours Sydney, Australia time on weekdays, unless otherwise agreed.

To access WhatsApp support, Client will be able to email or message Service Provider, and will receive a reply via email, message or video message within two business days.

The coaching package does not cover additional done-for-you services (e.g. marketing planning, copywriting) beyond the scope of the coaching sessions and WhatsApp support. However, done-for-you services can be quoted on at Client’s request by Service Provider, and will be invoiced separately.

Any expenses exclusive of normal overhead are not included in this agreement and will be billed separately. Examples of such expenses include research papers, stock images, graphic design, printing, and 3rd party application services.

It is an essential precondition of scheduling a coaching package that you agree and accept that Service Provider is not legally responsible for any loss or damage you might suffer related to your use of created content and strategy, whether from errors or from omissions in our documents or information, or from any goods or services Service Provider may offer. This includes your use or reliance on any third-party content, links, comments or advertisements. Your use of, or reliance on, any information or materials provided directly to you or on this website is entirely at your own risk, for which Service Provider shall not be liable.

It is Client’s responsibility to ensure that any products, services or information shared with you or available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Work product shared by Service Provider during the coaching package (including but not limited to frameworks, processes, designs, diagrams, and written content) remain the intellectual property of Service Provider, however Client may continue to use supplied material indefinitely for personal business use only. Such material is not for sharing or public distribution, unless by prior agreement.

Client understands that any written statements, images, audio recordings or video recordings of Client while participating in the coaching and made on behalf of the Service Provider may be used in connection with publicising and promoting the Service Provider. Client authorises the Service Provider to use their name, brief biographical and business information, logo, and written or recorded statements.

Client agrees to supply all requested information and material necessary for Service Provider to provide the Service at least 3 business days prior to the scheduled coaching sessions, and understands that failure to do so in a timely manner will have detrimental effects on Service Provider’s ability to provide the agreed Service.

Service Provider reserves the right to cancel the engagement and refund remaining fees if review of Client’s provided information and documentation indicate the Service is inappropriate for Client’s current needs.

Client may postpone scheduled coaching session(s) to alternative mutually agreed date times with 3 business days prior written notice, provided all sessions are completed no later than one month after the originally planned end date of the coaching package.

Service provider also reserves the right to reschedule coaching sessions to a mutually acceptable date in the event of ill health or personal emergency.

Both parties agree that they will keep any business information received in the course of the coaching engagement and related discussions confidential. 

The above Services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty. For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Service Provider’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and Service Provider that results in litigation then you must submit to the jurisdiction of the courts of NSW.