bottle your brilliance COACHING program - TERMS & CONDITIONS

4. WhatsApp support and strategic feedback on marketing content (“support”) are intended to provide strategic guidance, suggestions and recommendations within the scope of Bottle Your Brilliance. Reasonable limits apply. Support is available throughout the Program and for up to two weeks following the final coaching session. Support does not include substantive editing, rewriting, copywriting, content creation, implementation services, or detailed review of large volumes of material. If Client requires copywriting, content creation or other done-for-you marketing support, these services may be available as separate engagements and may be offered at preferential rates for current coaching clients.

5. Coaching sessions will be delivered primarily via Zoom. Communications, resources and other Program materials may be delivered via email, WhatsApp, Google Drive or other agreed platforms. Services are provided during standard business hours based in New South Wales, Australia.

6. Client may reschedule a coaching session with at least 24 hours’ notice. Sessions missed without notice may be forfeited. The Service Provider may reschedule a session due to illness, emergency or unforeseen circumstances, in which case an alternative time will be arranged.

7. Where a Program is paused by mutual agreement, any remaining coaching sessions may be rescheduled accordingly. Scheduled instalment payments will continue during the pause period until the full Program fee has been paid. Any outstanding coaching sessions will be delivered following the pause period until the Program has been completed.

8. Payments are non-refundable for change of mind or a decision not to continue with the Program. Where Client has selected an instalment plan, all scheduled payments remain payable following commencement of the Program. If an instalment payment is declined or cannot be processed, the Service Provider may suspend future coaching sessions and support until the account is brought up to date. Nothing in this agreement limits any rights Client may have under Australian Consumer Law.

9. Client is responsible for implementing any recommendations, strategies, ideas or suggestions arising from the Program and for making all business, financial, legal, regulatory, operational and marketing decisions relating to their business.

10. Client remains solely responsible for the accuracy, legality and compliance of any content, claims, advice, advertising, marketing activities, products or services offered or promoted through their business. This includes compliance with all legal, regulatory, professional, industry and advertising requirements relevant to Client’s industry, profession, business and scope of practice.

11. The Service Provider provides coaching, mentoring, education and strategic guidance only. The Program does not constitute medical, health, psychological, legal, regulatory, financial, accounting or other professional advice. No guarantee is made regarding specific outcomes, results, revenue, business growth, audience growth or other commercial outcomes. Client acknowledges that results depend on a range of factors outside the Service Provider’s control, including implementation, market conditions, business circumstances and individual effort.

12. Both parties agree to keep any confidential or commercially sensitive information shared during the Program private and not disclose it to any third party unless required by law or with written consent. This includes, but is not limited to, business plans, marketing strategies, pricing, product information, processes, financial information and any content or documentation shared during the engagement. This obligation survives completion or termination of the Program.

13. All methodologies, frameworks, systems, templates, tools, exercises, worksheets, meditations, educational materials, resources, recordings and other intellectual property created, developed or provided by the Service Provider in connection with the Program, whether existing now or developed in the future, remain the property of the Service Provider. Client may use materials supplied during the Program within their own business but may not reproduce, resell, licence, distribute or commercially exploit those materials for the benefit of third parties without written permission.

14. Client understands that the Service Provider may use testimonials, reviews, business name, logo, publicly available marketing materials, screenshots of published assets, photographs, case studies and general descriptions of the work undertaken for promotional purposes. Confidential or commercially sensitive information will not be disclosed without permission. If Client has concerns regarding the use of particular material, Client should notify the Service Provider and those concerns will be respected.

15. Client’s personal information will be handled in accordance with the Service Provider’s Privacy Policy.

16. If there is any inconsistency between these Terms and Conditions and the Website Terms & Conditions published on jaynetancred.com.au, these Terms and Conditions prevail to the extent of the inconsistency.

17. The Program may involve the use of third-party software, communication platforms, scheduling systems, payment processors and cloud-based services. The Service Provider is not responsible for interruptions, outages or failures of third-party systems outside her reasonable control.

18. This agreement is governed by the laws of New South Wales, Australia. Nothing in this agreement limits any rights Client may have under Australian Consumer Law. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of New South Wales, unless otherwise required under applicable consumer protection laws.